Returns & Exchanges
At Luna Lullaby, we want you to feel confident in every piece you wear, which is why we offer a hassle-free 30-day return policy for all unworn fashion items. If your purchase isn't a perfect fit, we are here to help you find the style that truly sings.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
- 2.Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.
- 3.Print and Ship
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.